The state of returns in 2024


90.62% of consumers would not buy again from an ecommerce after experiencing a bad returns and exchanges experience.

This is just one of the findings from the second edition of the Returns State Report, in which we surveyed customers and brands about various aspects related to the reverse logistics of e-commerce.

In this second report, we particularly emphasize the importance of profitability for brands today, and how customer loyalty is key to achieving it. This is where returns and exchanges processes have a lot to say.

In our 2024 Returns State Report, you will find:

1What are the most common reasons for returns and how to address them.

2What aspects make a post-sale experience exceptional.

3What is the relationship between a good post-sale experience and customer loyalty.

4Why instant exchanges are key to your reverse logistics operation.

Download the full report and maximize your profitability through your reverse logistics operation