The state of returns in 2023

Why flexible return policies help boost your sales

Online returns are more talked about than ever. They are seen as a real problem and there are many brands that try to hinder their customers in these processes, but.... Are they doing the right thing?

To find out the answer, we asked merchants and end customers about the key aspects that they value and are fundamental when making an online return or exchange request.

In our report on the state of returns 2023, you will find:

ico-1What are the key aspects that ecommerce return policies should include?

ico-2Why it is important to offer a good returns and exchanges experience

ico-3What to expect regarding the payment of refunds in the coming months?


You are just one click away from boosting your sales thanks to instant refunds