---
title: Reveni - Returns Report 2023
description: Download the report - We asked merchants and end customers what the perfect returns and exchanges process should look like. Here are their answers
image: https://go.reveni.com/hubfs/Reveni_Report_Returns_2023_EN.png
---

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# The state of returns in 2023

## Why flexible return policies help boost your sales

## Online returns are more talked about than ever. They are seen as a real problem and there are many brands that try to hinder their customers in these processes, but.... Are they doing the right thing?

## To find out the answer, we asked merchants and end customers about the key aspects that they value and are fundamental when making an online return or exchange request.

## In our report on the state of returns 2023, you will find:

![ico-1](https://go.reveni.com/hs-fs/hubfs/ico-1.png?width=37&height=37&name=ico-1.png)What are the key aspects that ecommerce return policies should include?

![ico-2](https://go.reveni.com/hs-fs/hubfs/ico-2.png?width=37&height=37&name=ico-2.png)Why it is important to offer a good returns and exchanges experience

![ico-3](https://go.reveni.com/hs-fs/hubfs/ico-3.png?width=37&height=37&name=ico-3.png)What to expect regarding the payment of refunds in the coming months?

![](https://go.reveni.com/hubfs/ico-arrow-left.png)

![](https://go.reveni.com/hubfs/ico-arrow-right.png)

![Reveni_WP_ReturnsStatus2023_EN_1](https://26231006.fs1.hubspotusercontent-eu1.net/hub/26231006/hubfs/Reveni_WP_ReturnsStatus2023_EN_1.png?width=1200&length=1200&name=Reveni_WP_ReturnsStatus2023_EN_1.png)

![Reveni_WP_ReturnsStatus2023_EN_2](https://26231006.fs1.hubspotusercontent-eu1.net/hub/26231006/hubfs/Reveni_WP_ReturnsStatus2023_EN_2.png?width=1200&length=1200&name=Reveni_WP_ReturnsStatus2023_EN_2.png)

![Reveni_WP_ReturnsStatus2023_EN_3](https://26231006.fs1.hubspotusercontent-eu1.net/hub/26231006/hubfs/Reveni_WP_ReturnsStatus2023_EN_3.png?width=1200&length=1200&name=Reveni_WP_ReturnsStatus2023_EN_3.png)

![Reveni_WP_ReturnsStatus2023_EN_4](https://26231006.fs1.hubspotusercontent-eu1.net/hub/26231006/hubfs/Reveni_WP_ReturnsStatus2023_EN_4.png?width=1200&length=1200&name=Reveni_WP_ReturnsStatus2023_EN_4.png)

![Reveni_WP_ReturnsStatus2023_EN_5](https://26231006.fs1.hubspotusercontent-eu1.net/hub/26231006/hubfs/Reveni_WP_ReturnsStatus2023_EN_5.png?width=1200&length=1200&name=Reveni_WP_ReturnsStatus2023_EN_5.png)

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