The state of returns in 2023
Why flexible return policies help boost your sales
Online returns are more talked about than ever. They are seen as a real problem and there are many brands that try to hinder their customers in these processes, but.... Are they doing the right thing?
To find out the answer, we asked merchants and end customers about the key aspects that they value and are fundamental when making an online return or exchange request.
In our report on the state of returns 2023, you will find:
What are the key aspects that ecommerce return policies should include?
Why it is important to offer a good returns and exchanges experience
What to expect regarding the payment of refunds in the coming months?