How improving the returns process increases repurchase rate by 37%

"Our vision stems from the idea of offering an experience that goes beyond clothing: we want to accompany our clients through important events and key moments, from graduations to work meetings," highlight Alba and Marta, Co-founders, explaining what Sorellas the Brand is all about.

For the brand, managing returns was a real headache. Their team was dedicating countless hours to the process, and the experience they were offering clients wasn’t up to the standard they wanted to provide. This made automating their reverse logistics process and enabling instant refunds and exchanges a top priority for them.

What Alba and Marta share with you in this case study:

Why they decided to activate Reveni and automate their reverse logistics, moving away from the manual process they had been using until then.

How Reveni helps them in their day-to-day operations, especially in managing their Customer Service team, providing faster responses to the brand's customers and allowing the team to focus their efforts more effectively.

How offering instant refunds and exchanges is helping them increase their repurchase rate by 37%.