Reduce costs and waiting times in your returns process
Singularu, a leading company in the jewellery sector, decided to automate its returns process and give greater autonomy to its customers.
Eduardo Ferrandiz, VP of Operations at Singularu, explains how using a solution like Reveni has allowed the company to improve its customer experience and optimise the day-to-day work of its Customer Service team.
What Eduardo explains in this case study:
How they moved from a manual returns process to an automated one.
Why they decided to integrate Reveni as a financial partner in their returns operation.
How Reveni is helping them to autonomously and immediately manage the returns process with an instant return of money.