Optimize the daily work of your Customer Service team

Sepiia has positioned itself as a benchmark fashion brand when it comes to sustainability. Thanks to their technology, they have developed garments that adapt perfectly to the daily life of those who wear them, something that allows them to resist the passage of time much better. In addition, they are 100% recyclable.

Fede Sainz de Robles, CEO & Founder of the brand, explains how thanks to Reveni they have improved the operations of their Customer Service team while giving a better and faster response to their customers. This has helped them to improve the opinions of those who have requested an exchange and/or return, reinforcing their brand image.

What Fede Sainz de Robles tells you in this case study:

Why they decided to activate Reveni and leave aside the manual returns process they had in the first place. 

How Reveni helps them in their day-to-day business, especially in managing their Customer Service team.

How having a streamlined and simple returns process is helping them to boost their customers' repeat purchases.