How to optimise your returns process and build customer loyalty

Since it was founded in 2014, Pompeii Brand has put its customers at the heart of its strategy, making loyalty a priority for the brand.

Now that they have been offering Reveni to their customers for over a year, we spoke to Jorge Vidri, Co-founder of Pompeii Brand, to find out how optimising their returns process has helped them offer a better customer experience and increase repeat purchases.

In this success story, Pompeii explains:

What was their returns process before working with Reveni.

Why they decided to integrate Reveni as a financial partner in their returns operation.

How Reveni is helping them to improve their reverse logistics and build customer loyalty.