Flabelus is a perfectly recognisable footwear brand. Modern models that recall tradition and vibrant colours that transport its customers to fantasy worlds. With this strong identity, the brand knows how important it is to offer a product and also to take care of the relationship with its customers. This is where after-sales becomes fundamental.
Elena Pérez, E-commerce Manager, Ana Vila, Head of Customer Service, and Mónica Pitarch, E-commerce and Digital Communication, at the firm, highlight how Reveni has helped them to optimise returns processes, speed up exchanges and offer better service in everything related to returns and exchanges. This is helping them to boost recurring purchases, reaching 13% in those customers who request an instant refund.
Why they decided to switch from their previous returns solution to Reveni.
How Reveni helps them in their day-to-day work, especially in stock management and customer service. 
How having a streamlined and simple returns process is helping them to drive repeat purchases from their customers.