Boost your recurring sales with a frictionless returns and exchanges process

Generating a loyal customer base has always been a priority for Born Living Yoga, the leading athleisure fashion brand in Spain and with strong expansion in Europe. To achieve this, offering a returns process in line with their expectations was essential.

And with Reveni they have succeeded. Thanks to offering a simple and agile returns process, where exchanges are encouraged, the brand has managed to increase its repurchase rate by 140%.

In this success story, Marta Meseguer, COO of the brand, tells us:

ico-1What the returns process was like before Reveni was activated.

ico-2What have been the benefits of including Reveni in their operations and how has it helped them increase their repurchase ratio from 5% to 12% in just a few months?

ico-3How Reveni is helping Born Living Yoga's Customer Service and Logistics teams to improve their operations and have more satisfied customers with the processes.

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