Boost your recurring sales with a frictionless returns and exchanges process

Generating a loyal customer base has always been a priority for Born Living Yoga, the leading athleisure fashion brand in Spain and with strong expansion in Europe. To achieve this, offering a returns process in line with their expectations was essential.

And with Reveni they have succeeded. Thanks to offering a simple and agile returns process, where exchanges are encouraged, the brand has managed to increase its repurchase rate by 140%.

In this success story, Marta Meseguer, COO of the brand, tells us:

What the returns process was like before Reveni was activated.

What have been the benefits of including Reveni in their operations and how has it helped them increase their repurchase ratio from 5% to 12% in just a few months?

How Reveni is helping Born Living Yoga's Customer Service and Logistics teams to improve their operations and have more satisfied customers with the processes.