Automating returns processes to reduce time and costs

For Akala Studio, it is not only important to offer quality products, it is also important to offer a unique experience to its customers. To achieve this, offering an easy returns process was essential.

Reveni met these needs and has enabled them to automate their returns process, streamlining the work of the customer service team, while reducing costs and providing a better customer experience. 

In this success story, Agnese Diana, Logistic & Operations Manager, tells us about it:

What was their returns process before working with Reveni.

What have been the benefits of working with Reveni.

How Reveni is helping them to improve their reverse logistics and build customer loyalty.